Privacy Policy

Public Information

Public information is Personal Data that we access through networking sites and apps. This data includes anything you make public, such as your username, email address, gender, pronouns, location, job title, workplace, or pet’s favorite toy.

We use public information to…

• Market and interact with you via social media; and
• Manage and improve our business via market research.

Identity Information

Identity information is Personal Data that can be used to identify you specifically and may include your name, email address, telephone number, shipping address, financial data, or images and videos of you.

We use identity information to…

• Request feedback from you;
• Enter into a contract with you;
• Share your testimonial on the Site;
• Create or administer your account;
• Enter you into a contest or giveaway;
• Notify you of updates to our Offering;
• Perform our contractual obligations to you;
• Deliver your online orders to you through the mail;
• Resolve disputes or troubleshoot problems with you;
• Respond to your questions, comments, and requests;
• Email you about new offerings we think you will like; and
• Send you a newsletter or other updates about our company.

Financial Information

Financial information is Personal Data that is related to your payment method and may include your credit card or bank transfer details.

We use an external payment processor when you purchase any of our Offerings. When we process your order, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

At no time is your financial information passed to us or the Site, unless you consent to certain optional personal shopping features.

We use financial information to…

• Allow us to personal shop for you; and
• Process orders, returns, exchanges, or refunds.

Private Information

Private information is Personal Data that may or may not be personally identifiable. It may include written correspondence between us, your sizing and measurements, events you plan to attend, recent lifestyle changes, your shopping habits, etc.

We use private information to…

• Perform our contractual obligations by delivering a personalized styling experience to you.

• If you use third-party software via the Site or the Offering, they may transfer information to us; and
• If you use a provider that is a part of our network, we may receive information through this network or a Partner.

• Update any of your Registration Data;
• Use any of the fillable forms on the Site;
• Place an order with us for any of our Offerings;
• Register as a Client with us and create an account;
• Complete a satisfaction survey or provide feedback to us;
• Correspond with us via email, telephone, networking websites, or other apps; and
• Use one of our trusted external service providers to help us perform our contractual obligations to you.

Google Workspace

We store email correspondence and other files that contain your Personal Data in our secure Google Workspace.

Your information is encrypted at rest and in transit. Encryption is an important piece of the Google Workspace security strategy, helping to protect your emails, chats, video meetings, Google Drive files, and other data.

Flywheel

The Site is hosted on Flywheel, a leading hosting provider for thousands of businesses. We store your name, an image of you, and your feedback about your level of satisfaction when you consent to us posting your testimonial on the Site.

We store similar Personal Data, such as your name and website, if you consent to us using your photography so we may credit you properly.

Your information is encrypted at rest and in transit. SSL is employed on the Site to ensure that all data passed between the web server and browser remain private.

Gravity Forms

The Site forms do not store your Personal Data in any way. We have disabled all analytics and tracking from the Site forms. We have chosen to do so to put your privacy first.

The Site forms may use hCaptcha, a GDPR-compliant and privacy-friendly captcha. We use captcha technology to help stop junk email from ever hitting our servers. Junk email may contain links that lead to phishing websites or sites that are hosting malware or include malware as file attachments.

Buttondown

We store your email address and name in Buttondown, a privacy-first newsletter software. We use your email address for the purposes for which you provided it to us, and also to send you emails regarding the Offerings or services that we believe may be of interest to you. We have disabled analytics including open and link tracking, and any other behavioral tracking on all emails sent.

Calendly

To make scheduling our appointments together easier, we use Calendly, instead of going back and forth via email. We store your appointment information, which can include your name, email address, and phone number; the subject of the meeting; and any other information provided to us.

Zoom or Google Meet

When scheduling our meetings with Calendly, we will collect Personal Data about your appointment with us. The Calendly service (as detailed above) will automatically send both of us an email with a link to our meeting, either hosted on Zoom or Google Meet.

Intuit

We use Intuit to process any payments you make to purchase our Offerings by an invoice sent to your email address. We receive only the information used for order fulfillment.

Hue and Stripe

We use Hue and Stripe to organize some of our Clients’ Personal Data to help us perform our contractual obligations to you by digitally managing your wardrobe with images that you supply us, and creating interactive lookbooks for you.

The Personal Data we require from you to create an account with us via Hue and Stripe is your name, email address, country, state/province/region, and city where you reside. Other information may be collected and stored within Hue and Stripe as provided by you.

Voxer

We use Voxer to enhance our communication with our Clients. Voxer is a secure, real-time communication push-to-talk (PTT) website and app that we use to collect multimedia messages from you without the need to collect your telephone number.

We collect images, text, video, and audio that you send us, and use this data to make communication between us easier, and help us perform our contractual obligations to you.

• The right to access – You have the right to request copies of your Personal Data. We may charge you a small fee for this service.
• The right to withdraw consent – You have the right to request that your consent be withdrawn from our use of your Personal Data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your Personal Data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your Personal Data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your Personal Data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to notification of data breaches – You have the right to be notified of data breaches. If we learn of a breach, we will notify you by sending an email to you.
• The right to lodge a complaint – You have the right to lodge a complaint about us with a supervisory authority.